GRAPA Benchmark Committee

Benchmarks are the method that GRAPA utilizes in order to query the membership as to their practices or opinions, and allows us to quickly gather a consensus on any given issue. GRAPA has acquired a software page that manages the web based polling process, and it can be utilized to gather information on any number of topics.

The actual work of putting the surveys into the software, and sending “announcements’ to the GRAPA membership asking them to participate is managed by the Officers and Admin team.

The process of determining what to do benchmarks about, and to determine the actual questions asked, is done by the benchmarking committee.

The benchmarking committee is a group of GRAPA volunteers who get involved in the review and development of GRAPA benchmarks.

Benchmarks are the mechanism that we utilized to find out what the membership wants and allows us to publish findings that credibility.

This committee represents one of the biggest ways that GRAPA can function to help everyone in the industry improve what they are doing and help gain the support needed from management.

Benchmark Committee Mission Statement

The Benchmark committee has been created in order to support the needs of the professional revenue assurance community for information about how we, as an industry, function. To that end, the committee is commissioned to:

• Gather requirements from the RA community about what kinds of benchmarks they would like to see executed

• Take input from the community in order to assemble those benchmarks,

• create and execute the studies (polling GRAPA members for input) and

• then publishing the results for GRAPA members to share.

  Benchmark Chairperson
The committee is chaired by Anthony Njoku, who works as the Team Lead for VAS applications for MTN in Nigeria. As a seasoned professional and degreed MBA Anthony is eminently qualified serve as our chair for this activity.

Anthony will be looking to all GRAPA members to provide him with input about studies they are interested in seeing performed, as well as input about things already in the works.

Anthony can be contacted either through the Benchmark Forum or by email at benchmarks@grapatel.com

About Benchmarks
One of the most attractive and interesting things about GRAPA is the extensive GRAPA revenue assurance best practices benchmarks library. Our market research and extensive interviews with revenue assurance professionals around the world revealed loud and clear that everyone in the revenue assurance business wants to know how everyone else is doing it.

• How do I know how much revenue assurance is enough?

• How do I decide where to set the limits on my manpower, budget and expense?

• Where and how are other people tackling the problems my CEO and CFO are asking
  me to face?

• How do I justify these decisions to top management?

• For many, the GRAPA benchmarks provide an important answer.

What are the GRAPA Benchmarks?

The GRAPA Benchmarks are a series of independently prepared, best practices-based online surveys, designed to cover all of the different areas critical to the operations of revenue assurance in telcos today.

How it works is simple. If you would like to see how other carriers are handling any particular aspect of revenue assurance, all you have to do is:

1. Register for the benchmark survey

2. Answer the questions for your organization

3. We compile the results, add them to our database, and provide you with the overall results from everyone’s answers

Once you have filled out the survey, you have the right to request to see the results of others who participate as many times as you want.

As more and more carriers participate, more information will become available.  

Go to the Benchmarks Forum NOW!

Benchmark List

1. Benchmark 1: General Revenue Assurance Practices

2. Benchmark 2: TBA

3. Benchmark 3: TBA

4. Benchmark 4: TBA

5. Benchmark 5: TBA

6. Benchmark 6: TBA

7. Benchmark 7: TBA

8. Benchmark 8: TBA

9. Benchmark 9: TBA

10. Benchmark 10: TBA